All sales are processed through the Fistful of Books website and all payments are taken securely through Paypal. Postage is added at checkout based on the shipping address and the weight of the order.
Packaging: All items are securely packaged in card envelopes or strong cardboard boxes.
Information: Your information will remain confidential and will never be used in any way other than its intended purpose.
Returns: All sales are final – this is due to the low monetary value of the items being sold.
Loss / Damage: Most orders (except very large ones) are sent via Royal Mail. All packages are insured against loss or damage. In order for me to re-send the items or refund your money you need to do the following…
For damaged items: These need to be reported, by email, immediately upon receipt. I’ll need photographs of the damaged packaging and goods, and may need you to return them to me. Please retain all damaged goods and packaging until I have spoken with Royal Mail.
For lost items: These need to be reported, by email, between 15 and 40 days of the order being placed.